FAQ

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

It is possible that you have a toilet that is leaking or a faucet that is difficult to detect. Call the office and we will work with you to help solve the problem.

Check the shut-off valve to your house and make sure it is turned all the way on. Then check your meter and the surrounding area for possible leaks. Lastly, call our office and report low pressure for your area.

A repair could have been completed recently allowing air to enter the line, causing the milky look. This will clear up very soon.

There is a very minimal amount of fluoride that naturally occurs in the groundwater, Water Works District No. 2 does not add any fluoride to the drinking water. Please see the Consumer Confidence Report  under "Forms & Report" then "Water Quality Report" to check the natural levels of fluoride in the water system.

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.

Most likely, your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

We may have received your payment after the new billing cycle started. Or we may not have received your payment at all. Call our office to confirm payment has been received. 

Prepare for freezing temperatures

Before the cold weather starts, take a few precautions to reduce the risk of frozen pipes:

Insulate your exposed pipes. Wrap them with foam rubber or fiberglass sleeves. You can also use rags or newspaper. Be sure to wrap the pipes with at least an inch of those materials, then cover them with plastic wrap or aluminum foil to keep them dry.

When the temperature drops

A little water goes a long way. As outdoor temperatures approach 32 degrees, turn on the indoor faucet farthest away from your water meter. Run only one faucet with no more than a trickle of water, about as thin as a standard strand of spaghetti, to minimize the chance of water freezing in your pipes.

Do not run more than one faucet, and do not run any faucet at full blast. It is unnecessary and can be expensive for customers. It can also contribute to lower water pressures across the water system, risking the potential for a precautionary boil water advisory.

Once temperatures climb above the freezing point, be sure to turn off your taps. Running them at temperatures above 32 degrees does not protect your pipes in any way.

Extra steps you can take

Open the doors to cabinets where your pipes are located to allow heat from the rest of the home/building to warm them.

Open interior doors to allow heat to pass from room to room.

Disconnect garden hoses.